Client Success Manager

Job Summary

A company is looking for a Client Success Manager focused on revenue growth.

Key Responsibilities

• Manage the renewal process for client portfolios, ensuring timely renewals and minimizing churn
• Identify and close upsell and cross-sell opportunities, expanding client engagement with services
• Monitor client health metrics and develop proactive plans to ensure value realization and client satisfaction

Required Qualifications

• 3-5+ years of experience in Customer Success or Account Management within a SaaS or technology company
• Proven track record of managing revenue, including renewals and successful upsells or cross-sells
• Ability to engage in strategic conversations with directors and executives regarding organizational goals
• Experience managing complex client projects
• US work authorization