Client Success Manager

Job Summary

A company is looking for a Client Success Manager to build strong relationships with software customers and drive positive business outcomes.

Key Responsibilities

• Manage customer touchpoints to enhance ongoing experiences
• Build and maintain strong relationships across a diverse customer portfolio
• Conduct business reviews and document customer engagement using relevant software

Required Qualifications

• Prior Software Client Success Management experience, preferably in a scaled environment
• Experience with EMR and Practice Management software
• Ability to utilize ChurnZero Customer Success Management Software
• High standards for personal and team accountability
• Proper phone etiquette and effective discovery skills