Client Success Manager

Job Summary

A company is looking for a Client Success Manager for the East Coast US.

Key Responsibilities

• Manage assigned customer base to identify security gaps and expand service offerings
• Act as a liaison between clients and internal departments to ensure timely completion of initiatives
• Organize customer information across platforms and maintain project plans for client requirements

Required Qualifications

• 2+ years of client or customer success experience with upsell and renewal responsibilities
• Experience in developing processes and managing projects in a technology-based service organization
• Understanding of SIEM technology operations (e.g., Sentinel, Splunk, Elastic)
• Proven ability to build trust through honesty and integrity
• Aptitude for technology knowledge and previous experience with project management tools