Client Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Develop strategic relationships with clients to promote retention and loyalty
• Manage the client lifecycle from onboarding through renewal and advocacy
• Consult on and measure learning program effectiveness, linking outcomes to business goals

Required Qualifications

• 4-6 years of experience in B2B SaaS, preferably in LMS, HR Tech, or EdTech
• Experience as a Learning & Development practitioner with program design and evaluation
• Ability to connect learning initiatives to measurable customer engagement and ROI
• Strong client-facing skills and commercial acumen
• Understanding of SaaS, APIs, and core web technologies