Client Success Manager

Job Summary

A company is looking for a Client Success Manager to maintain relationships and ensure value delivery within its existing customer base.

Key Responsibilities

• Manage all commercial aspects of client relationships, including contract amendments and pricing negotiations
• Grow existing accounts by identifying new buyers and introducing enhanced solutions
• Act as a strategic partner by building relationships with multiple contacts within client organizations

Required Qualifications

• Minimum of 5 years of client-facing relationship or account management experience
• Proven ability in relationship development and commitment to customer service
• Experience with SaaS business applications
• Familiarity with Salesforce.com and MEDDPICC
• Knowledge of the ethics and compliance learning space is preferred