Client Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee onboarding, adoption, and renewals within the Net New Commercial segment.

Key Responsibilities

• Lead high-impact onboarding to ensure rapid activation and early business wins
• Drive adoption of the AI-powered SaaS platform and manage customer outcomes across a ~$5M book of business
• Develop success plans aligned to executive KPIs and proactively identify churn risks

Required Qualifications

• 3-5+ years of SaaS or AI Client Success experience
• Proven track record in managing and renewing multi-million dollar ARR portfolios
• Experience with enterprise and/or mid-market accounts
• Ability to translate AI and data platform capabilities into measurable business impact
• Strong operational discipline within structured lifecycle and automation-driven environments