Client Success Manager

Job Summary

A company is looking for a Client Success Manager - SOC.

Key Responsibilities

• Act as a trusted advisor to clients, managing relationships and expectations
• Develop and execute strategic account plans, tracking performance metrics and managing risks
• Oversee account financial performance and drive growth through renewals and expansions

Required Qualifications

• 2-4 years of relevant IT Service Account Management experience
• ITIL Foundation Certification preferred
• Experience in SOC/Managed Security delivery preferred
• Undergraduate degree and 2-4 years of relevant experience
• Familiarity with tools such as Elastic, Kibana, and ServiceNow preferred