Client Success Manager

Job Summary

A company is looking for a Client Success Manager responsible for managing a portfolio of independent school client accounts.

Key Responsibilities

• Serve as a consultative advisor to clients, understanding their organizational structure and strategic goals
• Own net revenue retention, managing the renewal process through relationship-building and value articulation
• Drive product adoption and identify upsell opportunities while acting as an internal advocate for clients

Qualifications and Skills

• 3-5 years of experience in client success, support, sales, or implementation, preferably in a SaaS or education-focused environment
• Bachelor's degree or equivalent experience
• Strong multitasking ability in a fast-paced environment
• Ability to work independently and contribute to a collaborative team culture
• A passion for K-12 education and commitment to the company's mission