Client Success Manager

Job Summary

A company is looking for a Client Success Manager to build and manage client relationships across a dedicated book of business.

Key Responsibilities

• Manage client relationships from post-installation through the contract lifecycle
• Conduct Quarterly Business Reviews (QBRs) and present performance insights
• Identify upsell and cross-sell opportunities while addressing risks to reduce churn

Required Qualifications

• Three to five years of experience in client success management or account management
• Proven ability to build and maintain strong client relationships
• Experience with Salesforce for managing account data and analyzing metrics
• Bachelor's degree in Business Administration, Marketing, or a related field preferred
• Experience in startup or technology-driven environments is a plus