Client Success Manager

Job Summary

A company is looking for a Client Success Manager (CSM) to support client implementations and ensure customer satisfaction.

Key Responsibilities

• Lead and manage new client implementations from kick-off to go-live, ensuring clear communication of timelines and expectations
• Manage customer support tickets and collaborate with internal teams to resolve issues effectively
• Build strong relationships with clients through proactive communication and strategic guidance aligned with their goals

Required Qualifications

• 3-5+ years of experience in customer success, account management, onboarding, or implementation roles, preferably in B2B SaaS or hospitality tech
• At least 1 year of hands-on experience in implementation or project management
• Strong project management skills with the ability to manage multiple priorities
• Technical aptitude to discuss platform functionality with various stakeholders
• Experience using tools such as Salesforce, Notion, Sisense, and Google Analytics is a plus