Client Success Manager

Job Summary

A company is looking for a Client Success Manager (Product-Focused).

Key Responsibilities

• Own and execute structured 90-day adoption plans to drive client engagement and accountability for adoption outcomes
• Act as the primary post-implementation product expert, providing ongoing guidance and serving as a long-term solution partner
• Manage a tiered book of business, ensuring high-touch engagement for top clients while utilizing digital engagement models for broader client interactions

Required Qualifications

• 3-7 years in Customer Success, Implementation, Support, or Product Consulting roles (B2B SaaS preferred)
• Strong technical aptitude with the ability to translate complex software into practical client outcomes
• Experience driving adoption through structured plans or methodologies
• Comfort working with usage data, operational metrics, and client health indicators
• Proven ability to manage complex client relationships in a tiered or scaled Customer Success model