Client Success Manager

Job Summary

A company is looking for an Enterprise Client Success Manager.

Key Responsibilities

• Manage a portfolio of clients, ensuring satisfaction, retention, and product adoption
• Develop and execute account growth strategies to identify upsell, cross-sell, and renewal opportunities
• Provide technical insights and best practices for optimizing Salesforce-native products

Required Qualifications

• 3+ years of client management or technical customer success experience in a revenue-carrying role
• Experience with Salesforce CRM, including configuration and reporting
• Demonstrated success in negotiating contracts and closing expansion sales
• Bachelor's degree in Business, Communications, or related field preferred
• Knowledge of advancement/fundraising business processes and related tools preferred