Client Success Manager

Job Summary

A company is looking for a Client Success Manager focused on the xSMB segment.

Key Responsibilities

• Own a large portfolio of approximately 140 clients, focusing on efficient and scalable success
• Drive adoption and engagement through digital programs and customer journey tactics
• Maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell opportunities

Required Qualifications

• 3+ years of proven work experience in Client Success, Customer Support, Account Management, or Sales
• Demonstrated success in managing a large number of accounts or a high-volume client segment
• Proficiency with CRM software and data/reporting systems
• Strong ability to influence C-Level stakeholders
• Solution-oriented mindset with a client-first approach