Client Success Manager

Job Summary

A company is looking for a Client Success Manager to serve as the primary contact for new and existing clients, guiding them through software implementation and ensuring they recognize business value.

Key Responsibilities

• Act as the single point of accountability for client projects and manage client onboarding to successful outcomes
• Engage with client stakeholders to understand business goals and create project plans with organized tasks against milestones
• Maintain positive relationships with clients, measure satisfaction, and identify opportunities for up-sale, expansions, and renewals

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field; or equivalent experience
• Experience in a customer-facing role, such as customer success, account management, sales, or consulting
• Experience in Customer Success in a SaaS business preferred
• Ability to learn new technologies quickly
• Proven ability to work independently and in a team environment