Client Success Manager

Job Summary

A company is looking for a Client Success Manager, Partnerships.

Key Responsibilities

• Manage client relationships from post-sale through ongoing engagement, aligning on goals and success metrics
• Oversee successful implementation and adoption of services, ensuring smooth onboarding and integration into daily operations
• Monitor performance metrics, identify gaps, and drive improvements to enhance client outcomes

Required Qualifications

• 5 to 7 years of experience in client success, account management, or customer-facing roles in healthcare or SaaS
• Experience managing complex accounts with multiple stakeholders
• Experience supporting retention and expansion within accounts
• Experience partnering on implementations or onboarding
• Ability to connect product usage to business outcomes and ROI