Client Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Oversee daily operations, monitor call queues, and track agent performance metrics
• Coordinate client requests and manage account updates or revisions
• Train new hires and existing agents, and complete daily client reports

Required Qualifications

• Proven experience in call center operations, client success, or account management
• Ability to analyze performance data and identify trends
• Experience supporting agents in real-time production environments
• Proficiency with reporting tools and virtual collaboration platforms
• Quiet, distraction-free work environment with specified equipment requirements