Client Success Manager

Job Summary

A company is looking for a Client Success Manager to drive customer retention, growth, and overall client health.

Key Responsibilities

• Manage a portfolio of accounts and establish strong relationships with clients
• Oversee the renewal process and implement proactive strategies to protect revenue
• Monitor customer health and drive improvements through defined metrics and plans

Required Qualifications

• 5+ years in Customer Success, Account Management, or related SaaS roles
• Proven track record in achieving Gross Renewal Rate (GRR) and Net Retention Rate (NRR) targets
• Experience managing a portfolio of accounts with measurable revenue responsibility
• Strong understanding of SaaS business models and customer lifecycle
• Proficiency in SaaS platforms and CRM tools, with the ability to quickly learn new systems