Client Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for approximately 100 Corporate segment clients, managing account health and engagement
• Build multi-threaded relationships and establish mutual success plans with clients, tracking progress against defined milestones
• Drive product adoption, monitor account health, and identify expansion opportunities while collaborating with cross-functional teams

Required Qualifications

• 2-4 years of experience in customer success, account management, or a related client-facing role, preferably in B2B SaaS
• Demonstrated ability to manage a high-volume book of business
• Proficiency in CRM tools, preferably Salesforce
• Experience owning commercial renewal cycles and risk identification
• Familiarity with field service management or landscaping industries is a plus