Client Success Manager

Job Summary

A company is looking for a Client Success Manager to support civic and school district clients and drive subscription renewals.

Key Responsibilities:

• Manage a portfolio of approximately 125 municipal clients, focusing on value retention and long-term success
• Serve as a trusted advisor, ensuring clients maximize product impact and adherence to best practices
• Lead account planning and performance reviews, collaborating with cross-functional teams to resolve client needs

Required Qualifications:

• 1+ year of experience or a Bachelor's degree in Accounting or Finance
• 3-5 years of experience in Customer Success, Customer Service, or a client-facing role
• Proven track record of managing relationships and driving client engagement
• Experience with SaaS platforms and translating product value into business outcomes
• Familiarity with tools like Google Workspace, ChurnZero, and Salesforce