Client Success Manager

Job Summary

A company is looking for a Client Success Manager to enhance the client experience in digital design and development engagements.

Key Responsibilities

• Drive a high-performing client success function to retain clients and demonstrate value
• Manage post-sale client relationships and lead onboarding and project kickoff processes
• Provide proactive communication and maintain client health through regular updates and risk management

Required Qualifications

• 4+ years of experience in Client Success, Account Management, or Project Management in a digital agency
• Proven ability to manage relationships with senior stakeholders
• Strong organizational skills and ability to coordinate multiple projects
• Experience with digital products and cross-functional teams
• Fluency in using AI tools to enhance work quality and efficiency