Client Success Manager

Job Summary

A company is looking for a Client Success Manager to enhance client experiences across digital design and development projects.

Key Responsibilities

• Drive a high-performing client success function to retain clients and demonstrate value
• Own post-sale client relationships and lead onboarding and project kickoff
• Track client health, manage risks, and produce value reporting

Required Qualifications

• 4+ years of experience in Client Success, Account Management, or Project Management in a digital agency
• Proven ability to manage high-touch relationships with senior stakeholders
• Highly organized with strong follow-through on multiple projects
• Strong AI/tooling fluency and experience with digital products
• Comfortable using project management tools like ClickUp