Client Success Manager

Job Summary

A company is looking for a Client Success Manager, Channel.

Key Responsibilities

• Manage day-to-day communication for channel-supported client accounts and partner-driven programs
• Support onboarding for channel clients, ensuring alignment of expectations, timelines, and deliverables
• Proactively identify cross-sell and upsell opportunities by analyzing campaign performance and client needs

Required Qualifications

• 1-2 years of experience in sales, client success, account management, or a related role within the IT Channel
• Familiarity with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships
• Proficient in Google Sheets or Excel, with the ability to manage data and build reports
• Comfortable with Salesforce (or similar CRMs) and maintaining accurate systems
• Highly organized and able to manage multiple accounts while providing personal attention