Client Success Manager

Job Summary

A company is looking for a Client Success Manager to manage post-sale relationships with clients.

Key Responsibilities

• Manage a defined portfolio of active accounts, focusing on retention and growth
• Monitor adoption and order health, driving expansion and client engagement
• Act as a liaison between clients and internal teams to address quality and operational issues

Required Qualifications

• 4-6 years of client-facing experience in Customer Success, Account Management, or Client Services
• Proven track record of client retention and expansion
• Familiarity with title, escrow, or real estate services
• Technical proficiency with Customer Success platforms and CRM tools
• Strong negotiation skills and commercial instinct