Client Success Manager

Job Summary

A company is looking for a Client Success Manager to manage and grow relationships with health system partners.

Key Responsibilities

• Own a portfolio of health system accounts, driving retention, satisfaction, and growth
• Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
• Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes

Required Qualifications

• 5-8+ years of experience in client success, account management, or related roles
• Experience owning a book of business of $1M+ in ARR
• Experience managing enterprise or strategic accounts, ideally within healthcare or health tech
• Proven ability to engage and influence C-suite stakeholders
• Strong track record of driving retention, adoption, and/or revenue expansion