Client Success Manager

Job Summary

A company is looking for a Client Success Manager to ensure client satisfaction and support retention.

Key Responsibilities

• Manage day-to-day client success KPIs and case management within ServiceNow
• Participate in client onboarding and training to ensure smooth adoption and initial value realization
• Monitor performance metrics, identify trends, and provide actionable insights to leadership

Required Qualifications

• 5+ years in client success or technical program management within technology/SaaS
• Experience working with Service Delivery teams
• Familiarity with ServiceNow, Salesforce, and Microsoft Office
• 4-year college degree with 2 years of client-facing experience preferred, or 5 years of relevant experience in lieu of a degree