Client Success Manager

Job Summary

A company is looking for a Client Success Manager who has an in-depth understanding of revenue cycle management and experience in various healthcare settings.

Key Responsibilities

• Lead client experience strategies and initiatives across departments
• Manage and support cross-functional teams to improve customer engagement
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
• Proven experience in customer service, client relations, project management, or client experience roles
• Extensive experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces
• Demonstrated success in managing teams or projects focused on client experience
• Experience in the healthcare industry, specifically with the Federal No Surprises Act