Client Success Manager

Job Summary

A company is looking for a Client Success Manager (Core) to manage a portfolio of mid-market and core clients remotely.

Key Responsibilities

• Manage a high-volume portfolio of core accounts to drive retention, satisfaction, and revenue growth
• Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
• Identify growth opportunities and partner with cross-functional teams to deliver consistent client outcomes

Required Qualifications

• 3+ years of experience in B2B client success or account management, managing a portfolio of accounts
• Experience with a book of business in the range of ~$3M-$8M ARR in a high-volume environment
• Strong relationship management skills with the ability to build trust across stakeholders
• Operational discipline with effective time management and structured processes
• Familiarity with financial services, fintech, or credit-related products is preferred