Client Success Manager

Job Summary

A company is looking for a Client Success Manager to serve as the primary resource and partner for clients, ensuring their success post-implementation.

Key Responsibilities

• Ensure clients understand the platform and its capabilities while aligning with their business needs
• Drive user adoption and provide ongoing education on new features
• Identify upsell opportunities and mitigate business churn risks through proactive engagement

Required Qualifications

• 2-4 years of experience in client success or account management
• Experience promoting SaaS solutions in a client success role
• Strong project management and prioritization skills
• Experience with CRM software and web-based tools
• Experience in the property management industry is a bonus