Client Success Manager

Job Summary

Client Success Manager, a full-time position focused on improving operational efficiency and process excellence within the Client Services division, leading cross-functional initiatives and managing vendor relationships.

Key Responsibilities

• Lead process improvement initiatives to enhance compliance, efficiency, and quality assurance
• Manage high-priority internal projects and oversee complex, cross-functional initiatives
• Handle third-party vendor relationships, including procurement and performance oversight

Required Qualifications

• Bachelor's degree required, preferably in Business, Healthcare Administration, or Operations Management
• 2-3 years of experience in client services or pharmacy benefit management
• 5+ years of experience in process improvement and project management
• Experience managing third-party vendor relationships
• Familiarity with project management tools and process documentation standards