Client Success Manager

Job Summary

Client Success Manager, this full-time remote position involves managing client relationships, onboarding users to polling tools, and collaborating with internal teams to enhance product usability and client satisfaction.

Key Responsibilities

• Serve as the primary contact for clients, addressing inquiries and escalating issues as necessary
• Onboard new users and provide training on polling tools and interfaces
• Track client feedback and feature requests to inform product improvements and roadmaps

Required Qualifications

• 3-4 years of professional experience in a client success or customer support role
• Familiarity with survey research, polling, or public opinion work
• Ability to interpret survey data and crosstabs without technical support
• Experience working in fast-paced environments with multiple small projects
• Passion for progressive politics and engagement with the political ecosystem