Client Success Manager

Job Summary

Client Success Manager, responsible for supporting ERP software adoption, processing renewals, and managing customer requests in a full-time role.

Key Responsibilities

• Initiate and support the renewal process, including pricing and package changes
• Conduct regular customer outreach and follow-up meetings, including project completion reviews
• Serve as the point of contact for billing inquiries and delegate support as needed

Required Qualifications

• Bachelor's degree in accounting, business, or a related field, or equivalent experience in Customer Success
• 1-3 years' experience in customer success or sales in the SaaS industry
• Knowledge of SaaS business model and metrics
• Familiarity with CRM systems, particularly Salesforce
• Experience with accounting is a plus