Client Success Manager

Job Summary

To support a growing portfolio of enterprise clients, the full-time Client Success Manager will manage client relationships, oversee implementation of healthcare solutions, and drive member engagement while working remotely.

Key responsibilities

• Serve as the primary relationship owner and strategic lead for employer clients throughout the client lifecycle
• Drive and manage the implementation of Carrum Health's solutions, including deployment and contract renewals
• Deliver reports and presentations to clients, making recommendations aligned with their goals and objectives

Required qualifications

• 2-4 years of experience in client success/account management, preferably in the healthcare industry
• Demonstrated ability to expand client relationships and maximize retention
• Strong operational and reporting skills with a focus on process improvement
• Proven storytelling and presentation skills for diverse audiences
• Entrepreneurial spirit with experience in fast-paced, dynamic environments