Client Success Manager

Job Summary

Supporting the adoption of ERP software, the full-time Client Success Manager will manage customer renewals, provide customizations, and conduct regular outreach to ensure client satisfaction in a remote environment.

Key responsibilities:

• Initiate and support the renewal process, including pricing and addressing customer inquiries
• Build quotes and statements of work while managing pricing for existing customers
• Conduct regular customer outreach, including feedback requests and project completion reviews

Required qualifications:

• Bachelor's degree in accounting, business, or a related field, or relevant experience in Customer Success
• 1-3 years of experience in customer success or sales within the SaaS industry
• Knowledge of the SaaS business model and associated metrics
• Familiarity with CRM systems, particularly Salesforce
• Experience in accounting is a plus