Client Success Manager

Job Summary

Working remotely in a full-time capacity, the Client Success Manager will develop expertise in LEAP Software, manage client relationships, and implement strategies to enhance product adoption and reduce churn.

Key responsibilities

• Become a product expert and communicate the LEAP product ethos to clients and external parties
• Measure and report on client onboarding and product adoption KPIs while acting as the voice of the clients
• Work with cross-functional teams to implement initiatives and provide regular contact and support to clients

Required qualifications

• 2+ years of experience in a client-facing role within a technology company or legal background
• Exceptional organizational skills and self-discipline
• Thorough understanding of law firm culture and expectations
• LEAP certification or aptitude for quick learning
• In-depth knowledge of the latest versions of Word, Excel, and Outlook