Client Success Manager

Job Summary

Driving client adoption and program success, the full-time remote Client Success Manager will build strategic partnerships with clients, ensuring effective implementation of learning initiatives and alignment with business priorities.

Key responsibilities

• Drive client adoption and program success by ensuring learning initiatives are effectively implemented and utilized
• Serve as an advisor to client stakeholders, translating business challenges into actionable learning strategies
• Monitor key health indicators and proactively identify risks to client success, activating appropriate action plans

Required qualifications

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment
• Demonstrated ability to drive adoption and customer engagement across a portfolio of clients
• Strong ability to build relationships and influence stakeholders, including program owners and leadership
• Proficiency using core business systems, including CRM platforms and customer engagement tools
• Ability to analyze customer data and translate insights into actionable recommendations