Client Success Manager

Job Summary

Managing a portfolio of client accounts, the full-time Client Success Manager will serve as the primary liaison for assigned clients, ensuring satisfaction and profitability while working remotely.

Key responsibilities

• Act as the main point of contact for clients, addressing inquiries and ensuring customer satisfaction through regular communication
• Coordinate and oversee client deliverables, ensuring accuracy and quality while proactively identifying and resolving potential issues
• Monitor billing effectiveness and cash flow, providing recommendations for productivity and profitability improvements

Required qualifications

• Minimum of two years of experience in physician revenue cycle management, including accounts receivable, coding, or payer contracting
• Proficient knowledge of third-party billing and claims processing procedures, with an understanding of the regulatory environment
• Experience with Practice Management and EMR systems related to production and client reporting
• Strong analytical skills with the ability to make data-driven decisions
• Proven ability to build effective client relationships and work independently