Client Success Manager

Job Summary

Serving as the primary point of contact for a portfolio of clients, the full-time Client Success Manager will drive product adoption and satisfaction while working remotely to ensure clients achieve their strategic goals through effective use of healthcare software solutions.

Key responsibilities

• Develop a deep understanding of client goals, workflows, and success metrics to enhance product usage
• Monitor client health using data insights to identify risks and opportunities for improvement
• Conduct regular business reviews and strategic check-ins to maintain alignment and client satisfaction

Required qualifications

• Bachelor's degree in healthcare administration, Business, Information Systems, or related field, or equivalent experience
• Minimum 3+ years of experience in client success, account management, or healthcare software support
• Strong understanding of healthcare operations and EHR systems
• Experience with Microsoft Office Suite and Salesforce or equivalent CRM tool
• Ability to manage multiple clients and priorities in a fast-paced environment