Client Success Manager

Job Summary

Supporting the Client Success team, the full-time Associate Client Success Manager will assist in managing relationships with healthcare payor clients, drive product adoption, and ensure client satisfaction through technology solutions.

Key responsibilities

• Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations
• Support the onboarding process for new clients, ensuring effective training and product utilization
• Act as a point of contact for client issues, working closely with internal teams to resolve problems in a timely manner

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent experience; advanced degree preferred
• 5+ years of experience in client success, account management, or a related role within the healthcare payor or technology industry
• Strong understanding of the healthcare payor landscape, including key challenges and opportunities
• Excellent verbal and written communication skills, with the ability to convey complex information effectively
• Familiarity with healthcare technology solutions and a proactive, solution-oriented mindset