Client Success Manager

Job Summary

Owning the full client lifecycle, the full-time remote Client Success Manager will manage onboarding, account management, and client communications while collaborating with the media buying team to ensure client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for clients, leading performance reviews and strategy sessions
• Oversee the client onboarding process and coordinate with media buyers for campaign readiness
• Monitor campaign results and communicate updates to clients, proactively addressing concerns

Required Qualifications

• 1-3+ years of experience in a client-facing role such as client success or account management
• Exceptional verbal and written communication skills in native-level American English
• Familiarity with Meta Ads Manager and campaign metrics
• Proficiency in Google Suite, project management tools, and CRM systems
• Proactive mindset with the ability to thrive in a fast-paced environment