Client Success Manager

Job Summary

Driving customer retention and satisfaction, the full-time Sr. Client Success Manager will collaborate with various teams to enhance client relationships and ensure optimal outcomes throughout the customer journey.

Key responsibilities

• Build and maintain long-term relationships with clients to foster loyalty and support
• Own and manage Net Revenue Retention and Gross Retention outcomes for assigned accounts
• Develop and execute comprehensive Success Plans for clients, ensuring achievement of defined objectives and adoption milestones

Required qualifications

• 5-7 years of experience in Client Success or customer-facing roles within a Managed Services or IT services organization
• Demonstrated success in managing client portfolios, including renewals and expansions
• Experience developing and executing Success Plans and managing health metrics for technology services engagements
• Strong business acumen with a proven track record of driving customer retention and revenue growth
• Solid understanding of Client Success metrics, processes, and best practices