Client Success Manager

Job Summary

Owning a portfolio of 18-25 high-growth brands primarily on Amazon, the full-time remote Client Success Manager will focus on client retention, revenue growth, and strategic partnerships, while leading a cross-functional team to drive client satisfaction and advocacy.

Key responsibilities

• Manage client relationships and retention by building trust with C-suite executives and proactively addressing churn risks
• Identify and close upsell opportunities, creating scopes of work and shifting client perceptions to view services as investments
• Lead strategic discussions and internal team alignment to ensure unified goals and successful onboarding of new brands

Required qualifications

• High emotional intelligence with a proven ability to turn tense client situations into successful outcomes
• Fluency in Amazon marketplace dynamics, including Seller Central, TACoS, and BSR
• Demonstrated history of identifying untapped revenue opportunities within existing client portfolios
• Experience acting as a trusted consultant, capable of challenging client assumptions with data-driven insights
• Strong ability to communicate complex data clearly to executive stakeholders