Client Success Manager

Job Summary

Owning the client relationship and marketing strategy for a portfolio of approximately 30 accounts, the full-time remote Client Success Manager will direct creative campaigns, analyze performance data, and maintain proactive communication to ensure client satisfaction and retention.

Key Responsibilities

• Develop and manage full-funnel marketing strategies, including lead generation and retargeting campaigns
• Serve as the primary point of contact for clients, leading strategy calls and providing clear performance insights
• Identify upsell opportunities and ensure timely delivery of quality deliverables through collaboration with the fulfillment team

Required Qualifications

• 2-4+ years of experience in client strategy, account management, or customer success in a digital marketing agency
• Hands-on experience with paid advertising (Facebook Ads, Google Ads) and SEO
• Strong verbal communication skills and a commanding presence in client conversations
• Proven ability to think strategically and adjust plans based on performance data
• Proficiency with CRM platforms and project management tools