Client Success Manager

Job Summary

Managing a high-volume portfolio of clients, the full-time remote Client Success Manager will drive adoption, retention, and expansion of the company's operating system while ensuring customers achieve meaningful business outcomes.

Key responsibilities

• Manage customer accounts to enhance adoption, retention, and expansion efforts
• Execute proactive outreach aligned with client goals and conduct customer success reviews
• Identify at-risk accounts and implement recovery plans to improve customer outcomes

Required qualifications

• 2-3 years of experience in client success, account management, or a related role
• Experience managing multiple customer accounts in a high-volume environment
• Demonstrated ability to independently manage client initiatives from start to finish
• Strong ability to lead structured business conversations and identify opportunities for improvement
• Proficiency with CRM systems, preferably HubSpot