Client Success Manager

Job Summary

Owning the post-onboarding lifecycle for a dedicated portfolio of accounts, the full-time Client Success Manager will drive product adoption, ensure high client retention, and execute upsell and cross-sell strategies for Google Cloud and Google Workspace in a remote environment.

Key Responsibilities

• Identify, scope, and close cross-sell and upsell opportunities to meet quarterly OTE targets
• Monitor client health metrics and implement proactive retention strategies to maintain Net Revenue Retention (NRR)
• Lead regular Business Reviews (QBRs) to align client operational goals with technical solutions

Required Qualifications

• 3+ years of account management or client success experience in a B2B SaaS, IT consulting, or cloud services environment
• Strong foundational knowledge of the Google Cloud/Google Workspace ecosystem
• Proven track record in managing contract renewals and negotiating expansions
• Exceptional presentation skills with the ability to translate technical concepts for C-suite clients
• Self-starter mentality with experience in a fast-paced, high-growth technology environment