Client Success Manager

Job Summary

Managing key strategic accounts, the full-time Client Success Manager will oversee post-sales activities, enhance client relationships, and collaborate with Sales and Analytics teams to optimize campaign performance in a remote environment.

Key responsibilities:

• Serve as the primary point of contact for all post-sale client requests, including campaign launch and optimizations
• Develop and maintain strong customer relationships through exceptional service and regular engagement
• Monitor campaign pacing and delivery, collaborating with the Campaign Manager to optimize based on client success metrics

Required qualifications:

• 3+ years of experience in a media agency planning/investment role or a Client Success role within the adtech or programmatic industry
• Strong knowledge of the ad-tech ecosystem, including ad serving and key industry partners
• Experience in managing customer relationships, client meetings, and media planning/RFPs
• Proficient in Microsoft Office Suite and Google Suite
• Passion for digital advertising and familiarity with HCP/DTC pharmaceutical knowledge is a plus