Client Success Manager

Job Summary

Managing assigned accounts, the full-time Client Success Manager will build relationships with new customers, develop strategies to achieve their objectives, and ensure successful integration of products while working remotely.

Key responsibilities

• Handle assigned accounts to meet or exceed quotas and manage renewals and growth goals
• Build relationships with customers and collaborate with technical support to address complex questions
• Monitor customer usage and health metrics, conducting business appraisals to enhance product uptake

Required qualifications

• Proven experience in account management or client success roles
• Strong understanding of consultative selling and customer relationship management
• Experience using Salesforce.com and Gainsight for tracking sales activities
• Ability to work independently in a remote environment
• Knowledge of the education technology industry and product offerings