Client Success Manager

Job Summary

Working remotely and focusing on client relationships, the full-time Client Success Manager will manage key accounts, ensure seamless customer experiences, and collaborate with Sales to drive growth opportunities.

Key responsibilities

• Build and maintain lasting relationships with key accounts, identifying upsell and cross-sell opportunities
• Facilitate onboarding and training for new accounts, ensuring they are set up for success
• Collaborate with Sales to identify growth opportunities and resolve any issues preventing account expansion

Required qualifications

• Bachelor's degree preferred
• 5+ years of experience in customer-facing roles such as client success, account management, or sales
• Experience in the healthcare industry is a plus
• Proficiency with Salesforce and other relevant tools is highly desirable
• A proven track record of solving complex, cross-functional customer issues