Client Success Manager

Job Summary

Leading a high-performing Client Success team, the full-time remote Manager, Client Success will manage and coach professionals, drive operational excellence, and enhance long-term client satisfaction through data-informed decision-making and cross-functional partnerships.

Key responsibilities

• Manage and develop junior personnel, including performance reviews and individual development planning
• Own team-wide staffing plans, workload distribution, and coverage models to ensure operational continuity
• Analyze performance trends and translate insights into clear, actionable plans to improve efficiency and service quality

Required qualifications

• Seven or more years of experience in client experience, customer success, or operational leadership, with at least three years in a people management role
• Proven ability to lead operational initiatives with measurable outcomes
• Strong analytical skills and experience translating data into strategic action
• Experience partnering with senior stakeholders and influencing cross-functional outcomes
• Demonstrated success managing and developing team members through performance reviews and coaching