Client Success Manager

Job Summary

Managing a portfolio of client accounts, the full-time Client Success Manager will focus on driving adoption of social commerce tools, increasing client satisfaction, and identifying opportunities for expansion in a remote setting.

Key responsibilities

• Advise clients on strategies to maximize the value of Bazaarvoice software solutions, including social media management and content generation tools
• Execute high-value activities and manage the client lifecycle across a portfolio using productivity tools like Salesforce and Gainsight
• Promote new feature adoption and track trends to develop best practices for client engagement and success

Required qualifications

• Bachelor's Degree and 1-2 years of experience in account management, client success, sales, marketing, or social media preferred
• Customer-centric mindset with a strong focus on client outcomes
• Fluency in English with strong oral and written communication skills
• Proficiency in time management, organization, and prioritization
• Passion for social media and a proactive, self-starter attitude