Client Success Manager

Job Summary

Managing key client relationships, the full-time remote Client Success Manager will ensure client satisfaction and retention by providing strategic guidance, overseeing the client journey, and collaborating with cross-functional teams to enhance platform utilization.

Key responsibilities

• Provide strategic oversight during the entire client journey, including implementation, optimization, and renewal
• Partner with Account Executives to conduct quarterly business reviews and align on client priorities and product usage
• Act as the voice of the client to various internal teams, ensuring consistent communication and support for client success

Required qualifications

• 5+ years of experience in a client-facing role, or 3 years plus an MBA, with a strong understanding of strategic client segments
• Minimum of a Bachelor's Degree or equivalent experience
• Proven track record of collaborating with cross-functional teams and interacting with senior leadership
• Data-driven mindset with excellent organizational and time management skills
• Flexibility and adaptability to new demands with a strong sense of urgency